Terms and Conditions

These Terms & Conditions apply to all purchases made through RefurbishedGadgets.co.uk.

By placing an order on our website, you agree to be bound by these terms.

1. About Our Products

We sell a mix of new and refurbished electronic products. The condition of each item is clearly stated on its product page before purchase.

For reference:

• Mobile Phones — sold as refurbished (unless otherwise stated)
• AirPods — available as new or refurbished (as stated per listing)
• Accessories — sold as new

All refurbished products are fully tested, inspected, and graded where applicable. Any grading or condition details are clearly shown on the product listing.

Customers are advised to carefully review product descriptions before placing an order.

2. Pricing & VAT

All prices shown on our website are exclusive of VAT, where applicable.

• VAT is calculated and added at checkout before payment is completed
• The total price, including VAT and delivery charges, is clearly displayed before you confirm your order
• Prices may vary depending on product condition (new or refurbished)
• We reserve the right to correct pricing errors. If this occurs, you will be contacted and given the option to proceed or receive a full refund

3. Payments

We accept payment through the methods displayed at checkout, including major debit and credit cards.

• Full payment is required before an order is dispatched
• Payments are securely processed through trusted payment providers
• You will not be charged more than the total amount shown at checkout

4. Order Acceptance & Contract Formation

Placing an order does not guarantee acceptance.

A legally binding contract is formed only when:

• Your order has been dispatched, and
• You receive a dispatch confirmation email from us

We reserve the right to cancel or refuse any order before dispatch, including but not limited to:

• Payment authorisation failure
• Suspected fraudulent activity
• Pricing or stock errors
• Failed quality checks prior to dispatch

If an order is cancelled, any payment taken will be fully refunded.

5. Billing Information

You are responsible for providing accurate and complete billing and contact details.

If there is an issue with payment, we may:

• Contact you to resolve the issue, or
• Cancel the order if payment cannot be completed

All billing information must be accurate to avoid delays or order cancellation.

6. Fraud Prevention & Chargebacks

We take fraud prevention seriously and may carry out security and verification checks on orders.

This may include requesting additional information before dispatch.

If a chargeback is raised without prior contact:

• We may cancel the order
• We may review or restrict future orders

We encourage customers to contact us first so we can resolve any issue quickly.

Nothing in this section affects your statutory rights.

7. Refunds

Refunds are handled in accordance with our Returns & Refunds Policy.

• Refund eligibility may depend on whether the item is new or refurbished
• Approved refunds will be issued using the original payment method unless agreed otherwise
• Refunds are processed within legally required timeframes under UK law

8. Your Legal Rights

Nothing in these Terms & Conditions affects your statutory rights under UK law.

You are entitled to goods that are:

• Of satisfactory quality
• Fit for purpose
• As described

These rights apply to all products, whether new or refurbished, under the Consumer Rights Act 2015.

9. Contact Us

If you have any questions about these Terms & Conditions, you can contact us:

📧 Email: sales@refurbishedgadgets.co.uk
💬 Phone: 0131 35 88650
🕒 Working Hours: Monday – Friday (9:00 AM – 5:00 PM)